The Company

For 40 years, MCS Rental Software has devoted itself to making life easier for Rental companies across the globe. It’s a family-owned and managed company.

Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.

The Role

As a Software Support Consultant, you will be the primary point of contact for our English-speaking global clientele. You will move beyond basic troubleshooting to become a true product expert, ensuring our users maximise the value of our software suite.

Key Responsibilities:

• Technical Advisory: Provide expert guidance and resolve complex software queries via telephone and email.

• Data Investigation: Use SQL to perform basic queries and updates, investigating back-end data to resolve technical issues.

• Problem Resolution: Diagnosing software bugs and collaborating with the development team to provide long-term solutions.

• Knowledge Sharing: Collaborating with the wider support team to document insights and improve the customer experience

Why Work at MCS

We’re proud recipients of the Culture 100 Award, which recognises organisations that excel in nurturing their workforce, rewarding their staff, and creating a supportive environment where everyone feels valued. At our company, we are passionate about the rental industry and are committed to fostering a vibrant, informal workplace culture based on respect and empowerment. This dedication has led to an impressive average employee tenure of more than 10 years. Join us to be part of a team that prioritises your growth and satisfaction.

You should apply if:

We are looking for a curious, detail-oriented individual who thrives in a fast-paced environment and has the following skills:-

Essential Requirements:

Language Skills: Native or business-level fluency in English (written and verbal) is essential.

Technical Skills: Proficiency in Microsoft SQL; you must be comfortable writing and executing basic queries and updates to manage database information.

Experience: Proven background in customer-facing support, ideally within a software or technical environment.

Soft Skills: Exceptional empathy, patience, and the ability to explain complex technical concepts in simple terms.

Desirable Traits:

Proactive Mindset: A natural investigator who enjoys "diving into the details" to solve tricky problems before they escalate.

Growth Orientation: A genuine love for technology and a desire to continuously learn and master new software features

Benefits

• Competitive salary

• 22+ days annual leave (rising to 25 days after 5 years’ service)

• Flexible benefits

• Contributory Pension Scheme

• Training budget to support your development

• Private health insurance after 6 months

• Fully equipped kitchen with free drinks provided

• Opportunity to work remotely

• Free on-site parking

• Team activities/company events

• Employee Assistance Programme – access to a free 24 hour confidential helpline as you face life, work and health concerns

Hiring Process

1. Introductory video call with our recruiter

2. Online assessment

3. Video call with the Hiring Manager

4. Video call with the MD

5. Final in person interview