The Company

For 40 years, MCS Rental Software has devoted itself to making life easier for hire companies across the globe.

Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.

The Role

As a Software Support Consultant at MCS Rental Software, you will be the first point of contact for our valued customers seeking assistance with our business software. Your mission will be to provide prompt, friendly, and effective support to ensure our customers get the most out of our software solutions.

Key Responsibilities:

• Respond to user inquiries and technical issues via phone, email, or mostly our online ticket customer portal.
• Diagnose and troubleshoot software-related problems.
• Provide step-by-step guidance and solutions to users.
• Document and track support tickets for timely resolution.
• Collaborate with our development and QA teams to address software bugs.
• Offer training and guidance to users to enhance their software proficiency.

Why Work at MCS

Our staff are passionate about rental We pride ourselves on creating an informal, vibrant working environment with a culture that is built upon respect and encouraging empowerment. As a result, we have achieved an excellent average length of employment of 10 years.

Headquartered in Maidenhead, UK, ideally, we would love to have you in the office regulary each week but we understand that if you live too far from us that the work will be remote.

Benefits

• 22+ days annual leave (rising to 25 days after 5 years’ service)
  

• Flexible benefits
  

• Competitive salary

• Contributory Pension Scheme
  

• Training budget to support your development
  

• Private health insurance after 6 months
  

• Employee Assistance Programme – access to a free 24 hour confidential helpline as you face life, work and health concerns

• Team activities/company events

• On-site nursery

• Free on-site parking

• Opportunity to work remotely

• Fully equipped kitchen with free drinks provided

Salary: £30,000.00-£38,000.00 per year

You should apply if:

• Technical aptitude and a passion for problem-solving.
  

• Experience in software helpdesk or customer support (1-2+ years).
  

• Excellent communication and customer service skills.

• Patience and empathy when assisting users with varying technical skills.

• Knowledge of business software suite is a plus or any ERP business application.

Hiring Process

1. Introductory video call with our recruiter
2. Video call with our MD
3. Video call with the Hiring Manager
4. A role related task
5. Final in person interview