Product Owner for ERP Business Systems

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Product Owner for Business Systems

Are you someone with hands-on product experience enhancing internal systems and processes, boosting efficiency along the way?

Full-time · Office / Hybrid

The Company

For 40 years, MCS Rental Software has devoted itself to making life easier for hire companies across the globe.

Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.

The Role

As a Product Owner for Business Systems, you will be responsible for understanding, managing and enhancing our internal business systems and customer portals. This role involves close collaboration with developers, staff, and customers to ensure the seamless operation and continuous improvement of our ERP systems. Your expertise will be critical in maintaining and advancing our software solutions, ensuring they meet the evolving needs of our business and our clients. 

Key Responsibilities: 

  • Own and manage the internal business systems and customer portals, ensuring their functionality and efficiency. 

  • Collaborate with developers and internal teams to address issues, implement enhancements, and oversee the testing and handover of system updates. 

  • Engage with staff and customers to gather feedback and understand their needs, translating this into actionable improvements for our systems. 

  • Ensure data integrity and proper entry practices to prevent and resolve issues within the system. 

  • Maintain the ERP system in line with business practices, ensuring it supports internal processes such as job sheets, tickets, training apps, timesheets, and more. 

  • Provide training and support to users, ensuring they understand how to effectively use the system. 

  • Continuously monitor system performance and user feedback to identify areas for improvement and implement necessary changes. 

Why Work at MCS

Our staff are passionate about rental. We pride ourselves on creating an informal, vibrant working environment with a culture that is built upon respect and encouraging empowerment. As a result, we have achieved an excellent average length of employment of 10 years.

Additionally, we operate a flexible working policy, with a hybrid approach requiring employees to be in the office a minimum of 3 days per week.

Salary: £45,000 - £55,000

You should apply if:

  • Proven experience as a Product Owner, Business Systems Analyst, or similar role, with a focus on ERP systems. 

  • Strong understanding of ERP systems and their applications in business processes. 

  • Excellent communication skills, with the ability to liaise effectively with developers, staff, and customers. 

  • Detail-oriented with a strong understanding of data integrity and system integration. 

  • Problem-solving skills and the ability to manage multiple tasks and projects simultaneously. 

  • Familiarity with CRM systems and customer service principles. 

Hiring Process

  1. Introductory video call with our recruiter

  2. Video call with the Hiring Manager

  3. A role related task

  4. Final in person interview with the Hiring Manager and our MD

Apply for the job

Do you want to join our team? Then we'd love to hear about you!