IT Helpdesk Apprentice

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IT Helpdesk Apprentice

We’re looking for a customer service / IT helpdesk apprentice to join our team here at MCS.

Full-time · Office

The Company

For more than 40 years, MCS Rental Software has devoted itself to making life easier for rental companies across the globe.

Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.

About the Role:

Are you eager to dive into the world of IT and technical support? As an apprentice in our Technical Support team, you’ll be the first point of contact for customers using our rental software solutions. You’ll also assist your colleagues by providing essential 1st and 2nd level IT support. This apprenticeship is designed to equip you with the skills and experience you need to succeed in the tech industry.

What You’ll Do:

Resolve Customer Issues: Take ownership of customer problems, from simple password resets to more complex issues like server backups, SQL Server problems, or system outages. You’ll work towards resolving each issue efficiently.

Escalate When Necessary: Follow established procedures to escalate unresolved issues to the appropriate internal teams, ensuring timely and effective solutions.

Guide Clients: Communicate clearly with clients, guiding them through technical solutions via phone, email, or chat until their issues are resolved.

Collaborate with Experts: Work alongside colleagues and internal teams, such as software developers, to tackle complex problems and find the best solutions.

Provide Timely Feedback: Offer prompt and accurate updates to clients, keeping them informed and reassured throughout the resolution process.

Learn and Grow: Fully engage with all learning activities, assignments, and exams as part of your internship, building your knowledge and skills.

Why Work at MCS

We’re proud recipients of the Culture 100 Award, which recognises organisations that excel in nurturing their workforce, rewarding their staff, and creating a supportive environment where everyone feels valued. At our company, we are passionate about the rental industry and are committed to fostering a vibrant, informal workplace culture based on respect and empowerment. This dedication has led to an impressive average employee tenure of 10 years. Join us to be part of a team that prioritises your growth and satisfaction!

You should apply if:

  • You are interested in studying to obtain a Level 3 IT Qualification

  • You have good verbal, written skills

  • You have an interest in computers and customer service

  • You are self-motivated

  • You have good organisational skills, ability to prioritise

  • You have an interest in technology

Apply for the job

Do you want to join our team? Then we'd love to hear about you!