The Company

For 40 years, MCS Rental Software has devoted itself to making life easier for Rental companies across the globe. It’s a family-owned and managed company.

Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.

The Role

As one of our Software Support Consultants, you will be the trusted expert our French and English-speaking customers rely on. This is more than a traditional support role, you will develop deep product expertise and provide high-quality technical advisory support.

Working within our multilingual support team, you will:

• Provide expert guidance and resolve complex software queries via our in-house Ticket Management systems

• Investigate back-end data issues using Microsoft SQL, including writing and executing basic queries and updates

• Diagnose software bugs and collaborate with the development team to deliver long-term solutions

• Develop a strong understanding of customer workflows to anticipate needs and improve user experience

• Document insights and share knowledge across teams to continuously enhance service delivery

• You will combine technical ability with empathy, ensuring customers maximise the value of our software suite.

Why Work at MCS

We’re proud recipients of the Culture 100 Award, which recognises organisations that excel in nurturing their workforce, rewarding their staff, and creating a supportive environment where everyone feels valued. At our company, we are passionate about the rental industry and are committed to fostering a vibrant, informal workplace culture based on respect and empowerment. This dedication has led to an impressive average employee tenure of more than 10 years. Join us to be part of a team that prioritises your growth and satisfaction.

You should apply if:

• You have previous experience in a customer-facing support role, ideally within a software or technical environment

• You are fluent in both French and English (written and verbal)

• You are confident using Microsoft SQL and comfortable writing and executing basic queries and updates

• You enjoy diving into the details to solve complex technical issues

• You are empathetic, patient, and able to explain complex concepts in simple terms

• You thrive in a fast-paced environment and take ownership of problems

• You have a genuine interest in technology and continuous learning

Desirable Skills

• Knowledge or understanding of the ITIL framework

• Experience working within structured service management environments

• A proactive, investigative mindset
  

Benefits

• Competitive salary

• 22+ days annual leave (rising to 25 days after 5 years’ service)

• Flexible benefits

• Contributory Pension Scheme

• Training budget to support your development

• Private health insurance after 6 months

• Fully equipped kitchen with free drinks provided

• Opportunity to work remotely

• Free on-site parking

• Team activities/company events

• Employee Assistance Programme – access to a free 24 hour confidential helpline as you face life, work and health concerns

Hiring Process

1. Introductory video call with our recruiter

2. Online assessment

3. Video call with the Hiring Manager

4. Video call with the MD

5. Final in person interview