Dutch Speaking Software Support Consultant

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Dutch Speaking Software Support Consultant

We’re looking for a fluent or native-speaking Dutch customer support person who is based in the UK to join our team.

Full-time · Office / Hybrid / Remote

The Company

For more than 35 years, MCS Rental Software has devoted itself to making life easier for hire companies across the globe.

Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.

The Role

As one of our Software Support Consultants, you will be the helping hand that our Dutch (and English) speaking customers count on, combining your love of technology with your love of helping people.

Our small but mighty support team speaks multiple languages, helping to support our customers across the globe. Through your conversations with our customers, you will understand their needs and concerns and anticipate future questions. From dealing with customer queries to resolving and advising on technical problems helping them get the most out of our software solutions.

You will cultivate a mastery of our software solutions, helping users wherever they need it: via email or over the phone. You will also share your insights with the rest of the team and our customers. And your curious nature will find you investigating bugs too.

Most of all, as our Software Support Consultant, you’ll relish every opportunity to inspire, delight, and exceed our customer's expectations. So much so that they share their experience with others!

Why Work at MCS

Our staff are passionate about rental We pride ourselves on creating an informal, vibrant working environment with a culture that is built upon respect and encouraging empowerment. As a result, we have achieved an excellent average length of employment of 10 years.

Headquartered in Maidenhead, UK, ideally, we would love to have you in the office regulary each week but we understand that if you live too far from us that the work will be remote.


  • Competitive salary

  • 22+ days annual leave (rising to 25 days after 5 years’ service)

  • Flexible benefits

  • Contributory Pension Scheme

  • Training budget to support your development

  • Private health insurance after 6 months

  • Fully equipped kitchen with free drinks provided

  • Opportunity to work remotely

  • Free on-site parking

  • On-site nursery

  • Team activities/company events

  • Employee Assistance Programme – access to a free 24 hour confidential helpline as you face life, work and health concerns

Salary: £35,000.00-£43,000.00 per year

You should apply if:

  • You’ve worked in a customer support role before.*

  • You have excellent written and spoken English and Dutch to express even the most complex solutions, clearly and simply.

  • You enjoy diving into the details to solve tricky problems and are constantly looking at how you can solve the next problem before it happens.

  • You thrive on helping others in a fast and friendly way.

  • You’re empathetic and patient. You take time to understand a customer's needs and know that patience and understanding are the most important ingredients in helping a customer with their concerns. Even the smartest people make mistakes.

  • You're also familiar with or would like to learn Microsoft SQL.

  • You love technology and love to learn!

* Right now, we’re looking for someone with at least 1-2 years of experience in customer support, to help scale our team. We know there are great candidates for this position who have worked in other industries or have transferable skills. If that’s you or you're not sure feel free to get in touch. We're growing and we’d love to hear from you and chat about this or future opportunities to join the MCS team!

Hiring Process

  1. Introductory video call with our recruiter
  2. Online take home task
  3. Video call with our MD
  4. Video call with the Hiring Manager
  5. Final in person interview

Apply for the job

Do you want to join our team? Then we'd love to hear about you!