For more than 35 years, MCS Rental Software has devoted itself to making life easier for hire companies across the globe.
Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.
As one of our Software Support Consultants, you will be the helping hand that our Dutch (and English) speaking customers count on, combining your love of technology with your love of helping people.
Our small but mighty support team speaks multiple languages, helping to support our customers across the globe. Through your conversations with our customers, you will understand their needs and concerns and anticipate future questions. From dealing with customer queries to resolving and advising on technical problems helping them get the most out of our software solutions.
You will cultivate a mastery of our software solutions, helping users wherever they need it: via email or over the phone. You will also share your insights with the rest of the team and our customers. And your curious nature will find you investigating bugs too.
Most of all, as our Software Support Consultant, you’ll relish every opportunity to inspire, delight, and exceed our customer's expectations. So much so that they share their experience with others!
Our staff are passionate about rental We pride ourselves on creating an informal, vibrant working environment with a culture that is built upon respect and encouraging empowerment. As a result, we have achieved an excellent average length of employment of 10 years.
Headquartered in Maidenhead, UK, ideally, we would love to have you in the office regulary each week but we understand that if you live too far from us that the work will be remote.
22+ days annual leave (rising to 25 days after 5 years’ service)
Contributory Pension Scheme
Training budget to support your development
Private health insurance after 6 months
Fully equipped kitchen with free drinks provided
Opportunity to work remotely
Free on-site parking
Team activities/company events
Employee Assistance Programme – access to a free 24 hour confidential helpline as you face life, work and health concerns
Salary: £35,000.00-£43,000.00 per year
You’ve worked in a customer support role before.*
You have excellent written and spoken English and Dutch to express even the most complex solutions, clearly and simply.
You enjoy diving into the details to solve tricky problems and are constantly looking at how you can solve the next problem before it happens.
You thrive on helping others in a fast and friendly way.
You’re empathetic and patient. You take time to understand a customer's needs and know that patience and understanding are the most important ingredients in helping a customer with their concerns. Even the smartest people make mistakes.
You're also familiar with or would like to learn Microsoft SQL.
You love technology and love to learn!
* Right now, we’re looking for someone with at least 1-2 years of experience in customer support, to help scale our team. We know there are great candidates for this position who have worked in other industries or have transferable skills. If that’s you or you're not sure feel free to get in touch. We're growing and we’d love to hear from you and chat about this or future opportunities to join the MCS team!
Do you want to join our team? Then we'd love to hear about you!